Terms of Use
Privacy Policy
Refund Policy
Data Promise
Cookie Policy
Community Guidelines
Benefit Guidelines
Security
Copyright & Trademark
Sanctions Policy
Brand

Terms of Use

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To summarize: by using Greyhive you agree to these terms.

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These are Greyhive’s terms of use, and they apply to all users of the Greyhive platform. “We,” “our” or “us” refers to Greyhive LLC and our subsidiaries. “Greyhive” refers to this platform and the services offered by us. By using Greyhive you agree to these terms and to the other policies we post. Please read them carefully and let us know if you have any questions. For information about our data practices, please see our Privacy Policy, including our Cookie Policy and our Coach Data Promise. We can collect and use your information in accordance with those policies.

Your account

To summarize: You must be at least 18 years old to register for an account. You are responsible for your account.

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When you create an account you must provide us with accurate information, in good faith, and you agree to keep your information updated if it changes. To create an account you must be at least 18 years old. To join a coach’s membership as a student, or provide a membership as a coach, you must be at least 18 years old. You are responsible for anything that occurs when anyone is signed in to your account, as well as the security of the account. Please contact us immediately if you believe your account is compromised. You can learn more about security on our Security Policy page.

Abusive conduct

To summarize: Be responsible and don’t violate our policies.

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You are responsible for all activity on your account. If you violate our policies we may terminate your account. Don’t do anything illegal, abusive towards others, or that abuses our site in a technical way. If you are a coach generating revenue on Greyhive, we may be held accountable for what you do with those funds. As a result, we also look at what you do with your membership off our platform. You can find more detailed information in the Community Guidelines and Security Policy. These policies cover most issues, but if you find a new and creative way to hurt Greyhive or our community we may take action to prevent it.

All about being a coach

To summarize: A coach is someone who is authorized by Greyhive to create a membership page (their “Team Room”) on Greyhive to engage with students who have purchased memberships from Greyhive to support the coach’s content. There are a lot of details below involving payments, fees, taxes and restrictions that you should read in full if you are a coach.

Coach’s Team Room

To become a coach, you must complete the coach application. Greyhive is a curated community and we reserve the exclusive right to accept or deny access to our coach Team Rooms. If your application is approved, you join Greyhive as a verified coach and you become part of the Greyhive community. You can use coach tools that Greyhive provides, showcase your content, provide merchandise to students through Greyhive’s merchandise service, and receive recurring revenue from your Team Room memberships (the “ProAXS Memberships”). ProAXS Memberships are for your most passionate followers and students. On Greyhive, you can provide your students something exciting that gives them unique benefits they want, like additional access, merchandise, exclusivity, and engaging experiences. In turn, you will receive loyal support from your students, and recurring revenue from memberships that students have purchased from Greyhive.

Payments

As a coach you make your ProAXS Memberships available on Greyhive, and we provide membership to your students on a subscription basis. We also handle payments issues such as fraud, chargebacks and resolution of payments disputes. We try to provide timely access to your funds, but you may occasionally experience delays in accessing your funds. We may also block or hold payments for violations of our policies or for compliance reasons, including collecting tax reporting information. When payments are delayed or blocked we try to communicate the reason to you promptly. If you have questions about a payments block, please contact us from your coach admin portal. In order to protect coaches, we may block students’ payments if we believe them to be fraudulent. Sometimes activities like refunds can put your account balance into the negative. If your balance becomes negative then we reserve the right to recover those funds from future payments.

Tax

We collect tax identification information and report this to tax authorities as legally required. You are responsible for reporting any income or withholding taxes which may be due as a result of payments received. We are additionally responsible for a number of transactional taxes across the world. These include but are not limited to VAT on payments for electronically supplied services to students in the EU, GST as an operator of an electronic distribution platform (EDP) within Australia, and state sales tax as a result of ‘marketplace laws’ within the United States. For the purpose of electronically-supplied services, coaches make a supply of those services to us, and then we supply them to the student. In locales where Greyhive is required to collect transaction tax from students, pledges processed from students will reflect the tier or custom pledge amount plus the applicable tax. Applicable tax will not be taken from a pledge, but rather will be charged in addition to the pledge. Once settled, the tax amount will be automatically deducted for remittance to the applicable taxing authority. A record of the transaction tax portion of the pledge will be available on your earnings details page. As a coach on our site, it is your responsibility to provide accurate information when you are engaging with the sales tax weighting tool and, generally, when listing benefits transferred within your tiers.

Restrictions

We don’t allow content and benefits that violate our policies. You can learn more by visiting our Community Guidelines and Benefit Guidelines. A summary of those rules is that we don’t allow:

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  • Illegal content or benefits.
  • content or benefits that are abusive towards other people.
  • content or benefits that use others’ intellectual property, unless you have written permission to use it, or your use is protected by fair use.
  • content or benefits with real people engaging in sexual acts.
  • Benefits that involve raffles or prizes based on chance.

People under the age of 18 cannot use Greyhive. We are not required to allow any particular person or group of persons to be your student.

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As a coach you are also responsible for keeping student data safe. You can see what is required in our Data Processing Agreement. An account is tied to your creative output and cannot be sold or transferred for use by another coach.

All about being a student

To summarize: A student is someone who purchases memberships from Greyhive to support their favorite coaches’ content. Through a paid membership on Greyhive, students directly interact with coaches they support, using tools supplied by Greyhive, and through our platform have the opportunity to engage with a greater community of students and coaches.

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As a student, you’re joining Greyhive to be part of an exciting movement to support a coach’s membership while you get special benefits, which may include access to your coach, merchandise (when offered), exclusivity, and engaging experiences with the coach and student community. In exchange, you pay Greyhive for membership programs, on a subscription basis, to access and support coaches you like.

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The timing and amount of each membership subscription depends on the type of membership agreement you enter into, and the coach you support. You can see the details as you join, as well as in the receipt sent to you after each successful payment. You can view all your active membership subscriptions and billing history on your profile page.

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To become a Greyhive member, simply create an account, add your preferred payment method, and join a membership program on Greyhive to start supporting your coach! There are two types of Greyhive membership subscriptions. One is a monthly subscription where you pay per month. The second membership option is an annual membership, where you pay for a year of access up front, at a discounted rate.

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You may cancel your membership payments at any time. Annual memberships may be canceled, or increased, but not lowered. Terminating or lowering the tier support of membership will go into effect in the subsequent (not current) payment term, except for annual memberships which can be terminated or increased but not lowered. Increasing your payment to a higher tier level in an annual membership will go into effect in the current payment term. When you increase your payment for an annual membership during the term, you will get a credit for any payment already made in that term.

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Canceling your membership will result in your loss of access to premium content and coach’s student-only posts and benefits.

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These include when you cancel your membership subscription, your payment method fails, the coach blocks you, or the coach deletes their account. We are not required to allow you to be a student of any particular coach.

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Coaches’ memberships vary and we have limited control over the quality and specific offerings. We attempt to screen coach offerings, but cannot guarantee the validity of any claims they make.

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If you are located in the jurisdiction in which Greyhive is required to charge and collect tax (e.g. VAT or, sales tax), then this tax is added to the total charge. Except in limited circumstances, this tax is shown when you set up the initial membership subscription. Greyhive remits all tax collected to the applicable taxing authority. As tax is largely dependent on your location, you are responsible for keeping your address complete and up to date.

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Depending on your location, some banks may charge you a foreign transaction fee for your membership subscription. Greyhive does not control this charge, but it is typically around 3% . Please contact your bank for more information.

International Payments

Greyhive accepts payments from customers worldwide (except from countries included in our Sanctions Policy). By using our website and making an international payment, you agree to comply with all applicable laws and regulations regarding cross-border transactions. We reserve the right to refuse or cancel any international payment in our sole discretion, without liability. You are responsible for any additional fees, including currency conversion charges, imposed by your payment provider. We cannot guarantee the availability of all payment methods in all countries. Please contact our support team for further assistance or clarification.

Greyhive's role

To summarize: We proactively look at some pages and posts on Greyhive and review reported pages to identify potential violations of our guidelines.

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We proactively look at some pages and posts on Greyhive to make sure coaches follow our Community Guidelines and Benefit Guidelines. We also investigate reports of potential violations. These investigations may take a while to resolve and may include looking at what is supported by funds received through Greyhive.

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In most situations we will work with coaches to resolve any potential violations and allow the coach to continue using Greyhive. Terminating accounts is not an action we take lightly and is done in only the most extreme cases.

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Greyhive reserves the right to remove a coach or student from participating in annual memberships. Removal of the coach or student from participation in annual memberships will prohibit the coach from accepting new annual payments, and prohibit the student from making new annual payments, but will not result in an automatic removal of the coach or student from the platform, unless there is an independent basis for their removal from the platform. Please let us know if you see potential violations of our Community Guidelines.

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As a global company based in the United States with operations in other countries, we must comply with economic sanctions and trade restrictions, including those implemented by the Office of Foreign Assets Control (“OFAC”) of the U.S. Department of the Treasury. This means that Greyhive cannot take part in transactions that involve designated people, places, or items that originate from those places, as determined by agencies like OFAC. You can read our Sanctions Policy here.

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We are constantly testing out new features with the goal of making Greyhive better. We may add or remove features, and often test features with a random subset of our community. If we believe a feature is significantly different from these terms, then we explain those differences in the test.

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With your permission, we may give other websites or services the ability to verify information about your Greyhive account or perform actions on your behalf. This permission is asked for when you connect your Greyhive account to these other websites or services. You can learn more in our Privacy Policy.

Account deletion

To summarize: You can delete your account from your profile page. We can disable your account at our discretion.

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You can permanently delete your account at any time by going to your profile page. We can terminate or suspend your account at any time at our discretion. We can also cancel any membership subscriptions and remove any descriptions, posts or benefits at our discretion. You may not bring a claim against us for suspending or terminating another person’s account, and you agree you will not bring such a claim. If you try to bring such a claim, you are responsible for the damages caused, including attorneys fees and costs. These terms remain in effect even if you no longer have an account.

Your content

To summarize: You keep complete ownership of all content, but you give us permission to use them on Greyhive. Make sure you have permission to use content that you offer on Greyhive.

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You keep full ownership of all content that you offer on Greyhive, but we need licenses from you to operate Greyhive effectively. By posting content on Greyhive you grant us a royalty-free, perpetual, irrevocable, non-exclusive, sublicensable, worldwide license to use, reproduce, distribute, perform, publicly display or prepare derivative works of your creation. The purpose of this license is strictly limited to allow us to provide and promote memberships to your students. We will never try to steal your content or use them in an exploitative way. You may not post content that infringe others’ intellectual property or proprietary rights. We may ask you for consent verification for collaborators depicted in content funded through Greyhive. students may not use content posted by coaches in any way not authorized by the coach.

Your third-party apps

To summarize: You may grant Greyhive permission to access third-party apps. You may also revoke that permission.

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You may grant Greyhive access to your third-party accounts, such as Google, YouTube, Facebook, Instagram, Twitter, Twitch, and No Filter Network in order for some Greyhive features to operate. Each time you connect your third-party account, that third-party account will present a page that describes the information that Greyhive can access. At any time, you can revoke Greyhive’s access to those accounts using the respective third party’s security settings page.

Greyhive's content

To summarize: You can use our copyrights or trademarks to promote your Greyhive page, but can’t use them for anything else without our permission.

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Our content are protected by copyright, trademark and trade secret laws. Some examples of our content are the text on the site, our logo, and our codebase. We grant you a license to use our logo and other copyrights or trademarks to promote your Greyhive page. You can learn more about the correct use of our logo in our Brand Guidelines. You may not otherwise use, reproduce, distribute, perform, publicly display or prepare derivative works of our content unless we give you permission in writing.

Indemnity

To summarize: If we are sued because of your use of or conduct on Greyhive, you have to help pay for it.

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You will indemnify us from all losses and liabilities, including legal fees, that arise from these terms or relate to your use of Greyhive. We reserve the right to exclusive control over the defense of a claim covered by this clause. If we use this right then you will help us in our defense. Your obligation to indemnify under this clause also applies to our subsidiaries, affiliates, officers, directors, employees, agents and third party service providers.

Warranty disclaimer

To summarize: We do our best to make sure Greyhive works as expected, but stuff happens.

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Greyhive is provided “as is” and without warranty of any kind. Any warranty of merchantability, fitness for a particular purpose, non-infringement, and any other warranty is excluded to the greatest extent permitted by law. The disclaimers of warranty under this clause also apply to our subsidiaries, affiliates and third party service providers.

Limit of liability

To summarize: If you lose money as a result of using Greyhive, any payment to you is limited to the amount of money we have earned through your use of Greyhive.

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To the extent permitted by law, we are not liable to you for any incidental, consequential or punitive damages arising out of these terms, or your use or attempted use of Greyhive. To the extent permitted by law, our liability for damages is limited to the amount of money we have earned through your use of Greyhive. We are specifically not liable for loss associated with unfulfilled benefits and from losses caused by conflicting contractual agreements. For this clause “we” and “our” is defined to include our subsidiaries, affiliates, officers, directors, employees, agents and third party service providers.

Dispute resolution

To summarize: If you have a problem please talk to us. Any disputes with us must be resolved in Nashville under Tennessee law.

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We encourage you to contact us if you have an issue. If a dispute does arise out of these terms or in relation to your use of Greyhive, then the dispute will be resolved in the federal or state courts located in Nashville, TN. Both parties consent to the exclusive jurisdiction and venue of the Nashville courts for the purpose of resolving any such dispute. Tennessee law, excluding its conflict of law provisions, governs these terms, all other Greyhive policies, and any dispute that arises between you and Greyhive.

Everything else

To summarize: These terms are the final word on Greyhive’s policies and we will tell you if we change them.

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These terms and any referenced policies are the entire agreement between you and us, and supersede all prior agreements. If any provision of these terms is held to be unenforceable, then that provision is modified to the extent necessary to enforce it. If a provision cannot be modified, it is severed from these terms, and all other provisions remain in force. If either party fails to enforce a right provided by these terms, it does not waive the ability to enforce any rights in the future. We may sometimes make changes to these terms and policies. If we make material changes that adversely affect your rights, then we will let you know before the changes come into effect. Continuing to use Greyhive after a change means you accept the new terms or policies. These terms are an agreement with Greyhive LLC, 900 Woods Lake Dr, Madison, TN. If you use accessibility tools and have questions or concerns, please contact us at info@greyhive.com. Effective immediately for users on Greyhive from October 15th, 2022.

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Privacy Policy

Effective Date: March 1, 2023

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Greyhive is a platform where students can support and engage with coaches. This updated Privacy Policy applies to students, coaches and all users of our platform, and is part of our Terms of Use.

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Greyhive is a global company. By using our platform, you agree that your personal information that you provide directly to us, or that we collect through your use of the platform, may be transferred to and stored in the United States and handled as described in this Policy.

Information You Provide Through Your Account

This is information that you provide to us through text fields, such as your name, payment information and benefits. The information we collect differs depending on whether you make an account, become a student or become a coach.

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  • First and Last Name
  • Email Address
  • Username
  • Password
  • State and Country of Residence
  • Phone Number

You may also sign up using a Facebook or Google account. We will ask for permission to access basic information from your Facebook or Google account, such as your name, email and profile picture. You can choose to stop sharing that information with us at any time by going to Facebook or Google to remove Greyhive’s access to that account and your ability to log in.

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You also have the option to add more information to your public profile, such as a location, social media links and an about section, which we store along with any comments or messages you submit on Greyhive.

Students

A student is someone who joins Greyhive’s membership platform to support a coach’s membership content. As a student you must provide your payment information to our payment processor. Greyhive does not receive your full card number at this time. Our payment processor provides us with a token that represents your account, your card’s expiration date, card type and the last four digits of your card number. If you are required to provide your name and email address to the payment processor then they also provide us with that information.

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We collect and process information about the coaches you support, the level at which you support them, what benefits you receive and how often you support them. As a student, if you select a benefit tier with a physical benefit then you will provide your shipping information, including phone number, so the coach or Greyhive can ship you the benefit or provide updates related to the shipment.

Coaches

A coach is someone who creates and provides content for their students through Greyhive’s membership platform. To become a coach, you must create a page that describes what you are creating and any benefits you are offering. To receive payouts you have to create an account with one of our payment partners: PayPal, Stripe or Payoneer. We may also require your bank account information to process payouts. You must also provide us with additional information for tax purposes. Depending on your location you may have to fill out a form with some combination of your:

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  • First and Last Name
  • Address
  • Social Security Number or Employer Identification Number
  • Country of Citizenship
  • Foreign Tax Identification Number
  • Date of Birth
  • Your Nonprofit Registration Number, if you are a nonprofit business
  • Bank Account Information for Payouts
  • Phone Number

Additional Information We Collect

Automatically Collected Information

We collect information automatically as you navigate the site or through our third-party analytics providers. We may store usage information such as the type of device you use to access Greyhive, your operating system, browser type, IP address, device ID, the pages you visit or request, links clicked, referring sites, user interactions and your search terms. We also derive your location from your self-disclosed country, your IP address and your payment card.

Forums and Messaging

When you participate in a forum, we collect the comments you make as well as record how many times users visit, the activity on the site, where users have replied, with whom they’ve communicated, private messages, IP address and from which location the user was last logged in. We use Discord to help us host and operate our Forums. This means that they may access your information to help provide the Forum. You can find their privacy policies hyperlinked above.

User Surveys

From time to time, we may solicit your participation in user surveys. In order to better understand and serve our user base, we may ask you for demographic information, including information related to your gender, ethnicity, race, age, sexual orientation, earnings and accessibility, which you may choose to share or not. We collect such information to ensure we provide fair and equal access to our services and to showcase coaches to students for greater discoverability. We will store your survey responses as and when you participate in the surveys.

Event Information

We may request information from you at in-person and online events. This is done to better tailor the event experience to those attending. This information may include your name, email address, payment details, mobile phone number and QR code, demographic information, social media and other online accounts you maintain, details around the types of works you create, and survey or feedback responses.

Blogs

We may collect and store your email address, your comments and your profile information from our blog sites to better understand your interests and improve our services to you.

Information Collected by Third Parties

Cookies

We use Cookies on our website that collect information to allow us and third parties to understand your use of Greyhive. Please see our Cookie Policy for more information on our use of cookies on Greyhive.

Social Media Features and Widgets

We use social media features, including the Facebook Like button and widgets, such as the Share button or similar interactive mini-programs that run on Greyhive. If you provide your social media information to us, we may use it to interact with you on these social networks. These features may collect your IP address and other personal data, including which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or directly on Greyhive. Your interactions with these Features are governed by the privacy policy of the company providing it. For more information on the technologies used by these social networks, please refer to their specific privacy notices. We have provided links to the most used social networks below for easy reference:

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How We Use Your Information

We process your information to:

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  • verify your identity to comply with US federal, state, and international laws
  • allow you to sign in to your account
  • allow you to support a coach’s membership program on Greyhive
  • process membership payments and payouts
  • send merchandise to your shipping address
  • send you emails relevant to your usage, as controlled by your email preferences
  • reply to your questions
  • provide to you existing and enhanced services related to your Greyhive account
  • promote your Greyhive account for greater discoverability
  • spotlight and promote coaches
  • market Greyhive products and services to you or to audiences similar to you based on your networks and common factors that others have with you, unless you opt out, as controlled by your email preferences
  • understand how you use the service and create better tools for coaches to serve students
  • conduct research and development to improve Greyhive and develop future products
  • prevent fraud and abuse on Greyhive
  • provide you with reasonable accommodation, if you notify us of a disability

Information We Share with coaches

By becoming a student of a coach, you agree to have the following information shared with that coach:

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  • your name and email address, and other profile information you’ve provided
  • any messages you send coaches through Greyhive
  • your physical address, city, state, and country
  • your phone number, when you have signed up to support a coach who engages with you via text messages, when you are receiving a benefit that requires shipping, or when you have signed up for event notifications via text
  • all information about your membership, including amount and start date but not your full payment card information
  • some aggregated and anonymized data about how you use Greyhive that cannot be linked back to you or to any individual user

coaches agree to the terms of our Data Processing Agreement (DPA) when they start their membership program. This DPA is called the Coach Privacy Promise. The Coach Privacy Promise is a coach’s promise to protect the privacy of their students during and beyond their Greyhive relationship. You can view a copy of the Coach Privacy Promise here.

Information We Share with Third Parties

We never sell your information to third parties. We will only share data with third parties, other than with coaches, under the following circumstances:

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  • with your consent, to coaches’ service providers, to deliver benefits, such as shipping packages to you. You should read these service providers’ privacy policies to see how they use and share your data.
  • with our service providers, who are companies that are contractually engaged with us to provide us with services, such as order fulfillment, email management, analyzing data trends, credit card processing, multi-currency settlement solutions, increasing our brand awareness and user engagement with marketing initiatives, and fraud detection and prevention. These companies may have access to your data to perform their services, and are obligated by contract to safeguard any of your data they receive from us to the same extent that Greyhive protects it.
  • to protect the security or integrity of Greyhive as well as to protect the rights, property and safety of Greyhive, its employees, users or others if we believe that disclosure is reasonably necessary to comply with a law, regulation or other valid legal process (e.g. subpoenas or warrants served on Greyhive). If we are going to release your data, we will do our best to promptly notify you by email unless we are prohibited by law from doing so.
  • in connection with the sale, merger, bankruptcy, sale of assets or reorganization of our company. We will notify you if a different company receives your data. The promises in this privacy policy apply to any data transferred to a new entity.
  • with third-party apps used by coaches to help run their membership programs.
  • with partners who may have access to your data to perform their services and who are obligated by contract to safeguard any of your data they receive from us to the same extent that Greyhive protects it.

Information Greyhive Collects from Third Party Apps

When you create a Greyhive account, you can elect to connect your social account(s) (e.g. Twitter, Facebook, Google, YouTube and Twitch) with Greyhive and we will collect and store some social information from those platforms, such as:

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  • follower or subscriber counts
  • post or upload counts
  • view, like, and comment counts

This social information allows us to provide you with a better Greyhive experience and also helps guide future development of Greyhive. We use this data to:

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  • help coaches and students find each other on Greyhive
  • assess how to make coaches more successful on Greyhive
  • analyze and describe our business

Information We Share with the Public

The following information is publicly accessible:

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  • your profile and your social media links and location if you add that information
  • the coaches you support are publicly displayed by default. If you flag your account as private, we will not display the coaches you support
  • any posts, likes or comments you make
  • your aggregated or anonymized usage data in blog posts, press releases or in other ways to share information about Greyhive’s usage. Aggregated or anonymized data cannot be linked back to any individual Greyhive user
  • monthly membership value and goals that coaches choose to make public
  • number of students

Your Preferences and Rights over Data

Choosing Your Preferences

The Settings link is located by clicking on your avatar or profile at the top left-hand of your screen, after you log into your Greyhive account. Settings lets you see your account preferences. You can see and adjust your settings by viewing your preferences and, if you wish, by changing your selections.

Marketing Activities

By agreeing to our terms of use, you expressly agree that Greyhive may:

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  • provide you with information about your service, service enhancements or new Greyhive products while you are on our website or using our apps.
  • send you messages regarding your existing service or enhancements related to your existing service when you are off our platform via email or via text if you have signed up for a service or event notification that uses text messages.
  • send you messages related to services we provide which are separate from your existing service via email, which you may opt out of.
  • market Greyhive to you and audiences similar to you based on your networks and common factors that others have with you unless you opt out.
  • send you marketing emails or texts if you don’t have a Greyhive account but have consented to receiving such messages, which you may opt out of.
  • ask for demographic information to spotlight coaches.
  • promote your account for greater discoverability.
  • ship physical items to you via mail as part of a promotional activity.

Opting out of Marketing

You may object to the use of your data for marketing purposes at any time, free of charge, when we collect your personal information and in every marketing communication. You may also object to the use of your data for marketing upon creation of your account or anytime thereafter.

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Opting out will stop marketing emails. Please allow up to 30 days for your opt-out request to be processed. If you have an account with Greyhive, you will continue to receive service-related emails and texts if you have opted into receiving texts. You will also continue to receive service-related shipments of benefits to the designated delivery address.

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We will never sell your information to third parties for marketing purposes without your prior consent.

Accessing, Updating or Exporting the Information in Your Account

You can access and update certain information associated with your account on the settings pages. Additionally, you can delete your account there as well.

Deleting Your Account

You may self-initiate a deletion of your account directly by emailing privacy@greyhive.com and submitting an "Erase" request. Please be aware that this action is final and cannot be reversed.

Turning off Email Notifications

You can change your email notifications in your email settings. While this allows you to stop many notification emails, we will still send some critical service emails.

Turning off Mobile Notifications

If you download the Greyhive App you may also receive notifications on your mobile device. These can be disabled in the App settings.

Verification of Requests

Users maintain password-protected accounts with Greyhive. If you submit a request to exercise your privacy rights, you will be asked to verify the request by logging in to your Greyhive account.

If we are unable to verify your request then, for your protection, we reserve the right to deny the request.

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Compliance with EU Privacy Laws and Privacy Shield

Greyhive is an international company that complies with the General Data Protection Regulation (GDPR). We act as Data Controllers, as defined under the GDPR, and we process personal data based on our legitimate interests and for contractual necessity in providing you the Service, as described in "How We Use Your Information". We also process and share personal information based on notification and users’ consent, which our users may revoke at any time.

Greyhive relies on various legal bases to lawfully execute international transfers of personal information, including standard contract clauses approved by the European Commission.

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Greyhive, LLC. complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, sharing, and retention of personal data transferred from the European Union (including EFTA States), the United Kingdom, and Switzerland to the United States. We do not, however, rely on the EU-US or Swiss-US Privacy Shield as our lawful basis to transfer personal data from the European Union, EFTA States, or the United Kingdom. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

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With respect to the personal data received or transferred pursuant to the Privacy Shield Frameworks, Greyhive, LLC is subject to the regulatory enforcement powers of the US Federal Trade Commission. Under certain circumstances, Privacy Shield participants may be liable for the transfer of personal data from the EU, EFTA States, or the United Kingdom to third parties outside the EU, EFTA States, and the United Kingdom. If you have a dispute with us about our Privacy Shield compliance, we ask that you first submit any such complaints directly to us at privacy@greyhive.com. If you aren’t satisfied with our response, you may contact JAMS – the US-based independent alternative dispute resolution provider responsible for reviewing and resolving complaints about our Privacy Shield compliance free of charge to you – via https://www.jamsadr.com/eu-us-privacy-shield. In the event your concern still isn’t addressed by JAMS, you may be entitled to a binding arbitration under Privacy Shield and its principles. More Information about this arbitration process can be found here.

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Exercising Your Data Rights

Users in certain locations may have certain rights under the General Data Protection Regulation (GDPR) or under the California Consumer Privacy Act (CCPA) regarding data that Greyhive controls as a Data Controller as defined under the GDPR, including:

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  • the right of access to their personal data,
  • the right to correct or rectify any inaccurate personal data,
  • the right to restrict or oppose the processing of personal data,
  • the right to erase or delete their personal data,
  • the right to personal data portability, and
  • the right to opt-out of the sale of personal information.

You can exercise rights over your data on Greyhive in the following ways:

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  • accessing, reviewing, modifying, and updating your data by logging into your account at Greyhive and going to your account settings.
  • opting out of marketing in your Settings or by clicking “unsubscribe” in an email.
  • sending an email to privacy@greyhive.com.

If you are unable to log into your account, and are unable to recover your account with a password reset in order to lodge your privacy request, then you may reach out to privacy@greyhive.com. We reserve the right to decline you access to or recovery of your account, at our discretion, to prevent an unauthorized takeover of your account.

Account Holders with Disabilities

Greyhive is committed to accessibility for its account holders with disabilities. If you are having difficulty accessing your account, please email us at accessibility@greyhive.com for assistance.

Establishing an Authorized Agent

You may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent to make a request on your behalf, you must provide a valid power of attorney, the requester’s valid government ID and the authorized agent’s valid government ID. Please contact privacy@greyhive.com with your request. To protect your information from account takeover, we may decline access to or recovery of your account at our discretion.

Prohibition Against Discrimination

We do not discriminate against users who exercise their privacy rights.

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Our Data Retention Period

We retain your account information for ten years after your account is last active unless you delete, or you request that we delete, your account. We may continue to retain some information even after you delete your account if we are required to do so in order to comply with various laws.

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Security

The security of your personal information is important to us and we follow industry standards to protect it. You can learn more on our Security Policy page.

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Children

Greyhive is not intended for children under the age of 18 and children may not create an account or otherwise use Greyhive.

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Changes

We may sometimes make changes to this policy. If we make material changes that adversely affect your rights under this policy, we will let you know by posting an announcement on the site or sending you an email in advance of the changes coming into effect. Continuing to use Greyhive after a change to this policy means you accept the new policy. If you have any questions, please email privacy@greyhive.com.

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Refund Policy

Greyhive charges are generally non-refundable. Greyhive reserves the right to issue refunds at its sole discretion.

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Data Processing Agreement - Coach Privacy Promise

Date: November 1, 2022

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Greyhive empowers Coaches on our platform (“Coaches”) to start membership businesses by directly connecting with their followers and students turning them into paying members (“Students”).

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To facilitate this direct connection with Students and enable membership rewards and obligations to be fulfilled, Greyhive provides the personal data of Students (“Student Data”) to Coaches. Coaches then process Student Data in order to provide Students any and all products or services as part of that Coach’s membership business on Greyhive (collectively known as “Membership Services”). Greyhive requires all Coaches to agree to this Data Processing Agreement (“Privacy Promise”) to ensure that Coaches respect the privacy rights of Students when processing Student Data.

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This Privacy Promise is between Greyhive and Coaches, taking effect from the moment a Greyhive account is created and applies exclusively to the Student Data collected by Greyhive and provided to Coaches for the purpose of running a membership business with Greyhive.

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This Privacy Promise is an extension of Greyhive’s Terms of Use and Privacy Policy and will outline certain requirements for Coaches to process Student Data during and beyond their relationship with Greyhive.

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I. Definitions

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  1. "Data Protection Legislation" means all applicable laws relating to privacy and the processing of personal data that may exist in any relevant jurisdiction, including, where applicable, the guidance and codes of practice issued by the supervisory authorities. Data Protection Legislation includes, but is not limited to, European Directives 95/46/EC and 2002/58/EC (as amended by Directive 2009/136/EC) and any legislation and/or regulation implementing or made pursuant to them, or which amends, replaces, re-enacts or consolidates any of them, including the General Data Protection Regulation (Regulation (EU) 2016/279).
  2. "Good Industry Practice" means exercising the same skill, expertise and judgment, and using facilities and resources of a similar quality as would be expected from a person who:(a) is skilled and experienced in providing the services in question, seeking in good faith to comply with his contractual obligations and seeking to avoid liability arising under any duty of care that might reasonably apply; (b) takes all proper and reasonable care and is diligent in performing his obligations; and (c) complies with the Data Protection Legislation.
  3. The terms "data controller", "data processor", “subprocessor”, "data subject", "personal data", "processing", and "appropriate technical and organizational measures" shall be interpreted in accordance with Directive 95/46/EC, or other applicable Data Protection Legislation, in the relevant jurisdiction.

II. Scope.  The parties agree that Greyhive is a data controller and that Coach is a data processor in relation to Student Data that Coach processes in the course of providing Membership Services. The subject matter of the data processing, the types of personal data processed, and the categories of data subjects will be defined by, and/or limited to, those necessary to carry out the Membership Services. The processing to which this Privacy Promise applies will be carried out by Coach upon leaving the Greyhive platform. The subject matter, duration, nature, and purpose of the processing of the personal data as well as the type of personal data and categories of data subjects covered by this Privacy Promise are as follows:

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  1. The subject matter of the data processing is Student Data
  2. The duration of the processing is for as long as Coach holds Student Data.
  3. The nature and purpose of the processing under this Privacy Promise is limited to a Coach’s fulfillment of Membership Services to the Student.
  4. The type of personal data covered by this agreement is contact information, including but not limited to username, email address, shipping address and membership amounts.
  5. The category of the data subjects are website users who sign up for memberships on Greyhive.

III. Data Protection.  Coach shall adhere to the following requirements:

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  1. Processing as Instructed. Coaches will process Student Data only in accordance with the Greyhive Terms of Use, Privacy Policy and this Privacy Promise and only in compliance with Data Protection Legislation. The nature and purpose of the processing shall be limited to that necessary to carry out such instructions, and not for Coach's own purposes, or for any other purpose except as required by law. If Coach is required by law to process the personal data for any other purpose, Coach will inform Student of such requirement prior to the processing unless prohibited by law from doing so.
  2. Extent of Processing. Coach will process the personal data only to the extent, and in such manner, as is necessary for the provision of Membership Services.
  3. Appropriate Technical and Organizational Measures. Coach will implement and maintain appropriate technical and organizational measures designed to protect the personal data against unauthorized or unlawful processing and against accidental loss, destruction, damage, theft, alteration or disclosure. The measures shall be appropriate to the harm which might result from any unauthorized or unlawful processing, accidental loss, destruction, damage or theft of the personal data and having regard to the nature of the personal data which is to be protected and as a minimum shall be in accordance with the Data Protection Legislation and Good Industry Practice.
  4. Transfer to Third Parties. Coach will not give access to or transfer any personal data to any third party (including any affiliates, group companies or subcontractors) without the prior consent of Greyhive. Coach must also ensure the reliability and competence of such third parties, its employees or agents who may have access to the personal data processed in the provision of Membership Services, and must include in any contract with such third party provisions protecting Student which are equivalent to those in this Privacy Promise and the Terms of Service and as are required by applicable Data Protection Legislation.
  5. Reliability and Competence of Coach Personnel. Coach will take reasonable steps to ensure the reliability and competence of any Coach personnel who have access to Student Data. Coach will ensure that all Coach personnel required to access the personal data are informed of the confidential nature of the personal data and comply with the obligations set out in this Privacy Promise.
  6. Acknowledgement of Data Protection Legislation and Assistance. Coach will take all reasonable steps to assist Greyhive in complying with applicable Data Protection Legislation. For example, Coach will promptly inform Greyhive in writing if it receives: (i) a request from a data subject concerning any personal data; or (ii) a complaint, communication, or request relating to Student’s obligations under Data Protection Legislation.
  7. Destruction or Return of Property Upon Membership Services Completion. Coach will not retain any of the personal data for longer than is necessary to provide Membership Services. At the end of Membership Services, or upon Student's request, Coach will securely destroy or return (at Student’s election) the personal data to Student.
  8. Loss or Security Breach. If Coach becomes aware of any accidental, unauthorized or unlawful destruction, loss, alteration, or disclosure of, or access to Student Data processed by Coach in the course of providing Membership Services, it will do the following:
  9. Provide notice to Greyhive. Coach shall promptly and without undue delay notify Greyhive and provide Greyhive with: a detailed description of the Loss or Security Breach; the type of data that was the subject of the Loss or Security Breach; the identity of each affected person if known, and the steps Coach has taken or will take in order to mitigate and remediate such Security Breach, in each case as promptly as such information can be collected or otherwise becomes available (as well as periodic updates to this information and any other information Greyhive may reasonably request relating to the Loss or Security Breach); and
  10. Investigate the Matter promptly. Coach shall promptly take action, at its own expense, to investigate the Loss or Security Breach and to identify, prevent and mitigate the effects of the Loss or Security Breach and to carry out appropriate recovery actions to remedy the Loss or Security Breach.

Compliance with Data Protection Legislation.

Coach shall comply at all times with and assist Greyhive in complying with its applicable obligations under Data Protection Legislation. Coach shall provide reasonable information requested by Greyhive to demonstrate compliance with the obligations set out in this Privacy Promise. Coach will notify Greyhive immediately if, in Coach's opinion, an instruction for the processing of personal data given by Greyhive violates any country’s data privacy legislation.

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Community Guidelines

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We want Greyhive to be a professional venue for a diverse range of coaches and their communities. We cherish our freedoms and have created Greyhive to be an uncensored platform. However, we need to have these guidelines to insure the quality of experience students and coaches have with a primary goal of everyone being respectful to each other. Please also look at our Benefit Guidelines for more details about benefits.

How these guidelines are enforced

Please realize that Greyhive is a diverse community and, while you may not necessarily agree with someone’s point of view, it may not be a violation of our Community Guidelines.

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This is a commitment to coaches. We know this is your livelihood. We invest heavily in making these decisions as fair and transparent as possible. We always want coaches to feel like they have an open line of communication. So how does this translate to moderation? Our first reflex is always to try to educate coaches to help them understand how a rule has been broken and how to remedy the issue. In cases where the violation is particularly bad or intentional we may take further action such as suspending or removing their account. In the most extreme cases we may ban a coach from using Greyhive.

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Because you are raising funds on Greyhive, we may be held accountable for what you do with those funds, so we may also look at what you do with your membership off our platform. As a result when we talk about “On Greyhive,” it means the ProAXS memberships, virtual coaching, and future features Greyhive deploys that aid in you raising funds, and that you are funding on and through Greyhive. When reviewing a Team Room, we look at how creations are shared, where the Team Room is linked to and where the traffic comes from. No matter what happens, we always give coaches the opportunity to appeal a decision by contacting us and sending any relevant information they believe was not considered. We may not change our minds, but we will always listen.

Be safe, be respectful, make stuff

These Community Guidelines exist to shape and guide Greyhive and the growing number of coaches and communities using it. This is not about building an arbitrary framework of “right” or “wrong.” It’s about making Greyhive a place where coaches and their communities feel excited, supported, and happy to exist, while still allowing for different—and sometimes even conflicting—points of view.

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These guidelines summarize a thorough, thoughtful, and living internal policy that we spent time thinking about and defining with guidance from community and safety experts. We’re proud of these guidelines because we believe they will help coaches build a safe and supportive environment in which they can continue to create, share and build meaningful and lasting relationships with their followers and students.

Authenticity

To summarize: Greyhive is for coaches who put something original out into the world.

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As a coach, you may not post creations that infringe on others’ intellectual property rights. If you want to read more about our copyright infringement policies, you can find more information in our Copyright and Trademark Policy.

Bullying, harassment, and threats

To summarize: We don’t allow bullying or harassment because we want Greyhive to feel like a safe place for our various communities. At the same time, we want people to be able to express themselves, be critical, and discuss controversial issues.

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We recognize that discussing celebrities, media or other public figures can sometimes involve harsh criticism, and we believe that is an appropriate part of free debate. However, we draw the line when it comes to harassing private figures, or taking any action that might affect people’s physical safety, regardless of whether these people are private or public figures.

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As much as we want you to be able to express yourself, we want all of our users to have the right to express their opinion without feeling intimidated. Even the most difficult conversations should take place in the most respectful way. Here is how we define these behaviors.

Bullying and harassment:

You cannot attempt to intimidate anyone, either directly or by using your influence over others. We treat real-life interactions more seriously than online interactions when analyzing whether a line has been crossed because it can be more threatening and lead to physical violence. When both sides engage in similar behavior, such as feuds between public figures, we are less likely to take action.

Threats:

Anyone on Greyhive should be able to express their opinion in a way that doesn’t threaten another person. In this respect, we take threats of violence very seriously. Any coach or student threatening the well-being of an individual or group of people will be removed. This includes threatening behavior such as stalking or inciting others to commit violent acts.

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If you are a victim of this behavior and feel that your personal safety is at risk, we suggest you contact your local law enforcement, in addition to reporting the behavior to us.

Hate speech

To summarize: Greyhive connects coaches to their students all over the world. We are a global platform built on promoting freedom and self-reliance, which makes us a very inclusive group.

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Therefore, there is no room on Greyhive for projects funding hate speech, such as calling for violence, exclusion, or segregation. This includes serious attacks on people based on their race, ethnicity, religion, sex, disability, or serious medical conditions.

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When reviewing an account for a potential hate speech violation, we consider some of the following questions:

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  • Is there a call for violence against someone based on a characteristic like those listed above?
  • Does the coach use dehumanizing language when talking about people based on one of the above characteristics?
  • Is the coach using racial slurs or negative depictions of someone based on a characteristic like those listed above?

This list is not exhaustive, but we want to be transparent about how we work in the gray areas between speech and action. There can be a fine line between political comments and hate speech. If you come across what you believe to be hate speech on Greyhive, please take the time to report it.

Nudity

The posting of nude content is prohibited on Greyhive.

Pornography and sexual services

We don’t allow pornographic material or sexual services on Greyhive, which we define as “real people engaging in sexual acts such as masturbation or sexual intercourse on camera.” If you want to learn more, please make sure to also consult our Benefit Guidelines.

Offensive and graphic creations

We understand that artists sometimes have to push boundaries to create thought-provoking art, so we don’t review offensive and graphic creations with strict black and white guidelines. We instead review creations in the context of the whole Team Room.

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However, we have zero tolerance when it comes to the glorification of sexual violence which includes bestiality, rape, and child exploitation (i.e., sexualized depiction of minors). This is true for illustrated, animated, or any other type of creations. Greyhive reserves the right to review and remove accounts that may violate this guideline.

We also do not allow other fringe sexual fetish creations, such as incest, necrophilia, or fetish creations that are hard to distinguish from non-consensual sex.

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We understand that some topics on this list such as incest or rape are a little bit more complicated because these situations are, unfortunately, part of real life. As a result, when reviewing these types of creations, the Greyhive team will take into consideration context including personal, historical or educational narrative.

Doxing

To summarize: We take a strong stance against doxing, which is sharing an individual’s private information or aggregating their public information for the purpose of intimidating them through harassment.

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We take this strong stance against doxing because it is used to silence or intimidate people with different viewpoints on the internet. It can cause extensive emotional trauma, and can put the victim’s physical safety at risk.

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The most classic form of doxing is when an individual’s private personal information is shared. This could be information such as a phone number or home address. The definition of private personal information can vary and may mean that it is simply very difficult to find.

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We also consider it to be doxing when an individual’s non-private information is aggregated. For example, we would consider it doxing if someone’s profile picture was combined with their real name, all of their known social media accounts, and the city they lived in.

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No matter the specific information shared, we also evaluate the context around why it was shared. If it looks like this information is being shared for the purpose of making it easier for a large group to harass that individual, we are likely to consider it doxing.

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When doxing takes place, we lose the ability to have conversations. Doxing isn’t speech countering speech, it is speech shutting down others’ ability to speak. It removes our ability to discuss ideas, grow as individuals and have a safe space for disagreement.

People who can’t use Greyhive

To summarize: Because Greyhive empowers people financially, we restrict both the types of media and projects that can be funded on Greyhive, and also which people can and cannot receive funds through Greyhive. After creating a Greyhive Team Room, any coach caught in the act or convicted of making credible violent threats, committing violent crimes, malicious doxing, coordinating nonviolent harm (such as fraud, money laundering, and gambling), or encouraging others to do any of these activities may be banned from using Greyhive.

Politicians:

You cannot use Greyhive to fund your run for office or to fund the political campaigns of others.

Criminal or Harmful Past:

Individuals who have fulfilled the terms of their sentence for past offenses may create a Greyhive account. Any individual observed committing, or convicted of, making credible violent threats or acts, child abuse, malicious doxing, coordinating nonviolent harm (such as fraud, money laundering, and gambling), or encouraging others to do any of these activities, may be banned from using Greyhive.

Violent, Criminal, and Hateful Organizations

People or projects affiliated with dangerous, hateful or violent groups, espousing their related ideologies and conspiracy theories, or using their codewords and slogans may be restricted from using Greyhive. Members of those groups and people who praise or support the actions of those groups may also be restricted. The groups include (but aren’t limited to) terrorist organizations; organized criminal groups such as drug cartels or human traffickers. Coaches may discuss these groups in their content for educational, reporting, or debunking purposes. However, actively supporting or praising these groups or their members through content shared or funded through Greyhive may result in account removal.

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We understand people’s thoughts and affiliations can change over time. We’ll always listen when an individual leaves a dangerous or hateful organization and wants to fund a guidelines-abiding creative project through Greyhive. We’ll consider renouncements of past actions and affiliations on a case-by-case basis. Under consideration will be the time past since an individual’s renouncement, whether they’ve renounced both the group and its ideology and, lastly, what they plan to fund on Greyhive.

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If you have questions about a group’s suitability for Greyhive, please reach out to Greyhive’s team at guidelines@greyhive.com.

Harmful and illegal activities

To summarize: We don’t allow funds to be collected for anything that facilitates harmful or illegal activities.

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Spam

To summarize: While it can be hard to grow a student base, no one likes being spammed. Be creative and original, don’t post repetitive comments or send unwanted private messages to other members of the community.

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These are some of the actions we consider to be spamming, which is prohibited on Greyhive:

  • Don’t create pledging schemes; don’t contact other coaches to have a membership-for-a-membership kind of trade deal.
  • Don’t use Greyhive to release or link to malware or phishing schemes.
  • Don’t make misleading posts to grow your student page.
  • Don’t post comments on other coaches’ Team Rooms promoting your own Team Room.
  • Don’t send a large number of unsolicited private messages asking for support.
  • Don’t use incorrect tagging in order to drive more search results.

When reviewing reports about spam, we will distinguish between commercial spam and friendly abuse such as legitimate coaches spamming other coaches’ Team Rooms. If we determine the spam is friendly abuse, the account will be flagged; repeat offenses will lead to full removal of the coach Team Room or student account. Commercial spamming by an account that is not a legitimate coach will be removed from Greyhive. In other words, be creative and original because nobody likes Spam.

Student accounts

To summarize: The philosophy behind these Community Guidelines applies to coaches and students alike. While we empower coaches to manage their communities, there are some instances when the Greyhive team will review reports for students’ behavior.

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The Greyhive team reviews reports around hate speech, harassment and solicitation very carefully, and we will take action against a student account if it violates these guidelines. Coaches can report students’ posts directly within their admin portal. Please know we keep these reviews confidential. Most importantly, if you feel unsafe because a student is stalking or harassing you, you should always try to seek the help of your local law enforcement and contact the closest cyber crime unit as they will have the most tools and means to help. Greyhive will work closely with law enforcement when there is an investigation and if a law enforcement agency sends us a subpoena.

Financial advice content:

Because Greyhive values coach and student safety alike, we encourage financial advice content consumers to consult with licensed financial professionals before making investment decisions.

Chargebacks:

Chargebacks are initiated when individuals, or in Greyhive’s case students, reach out to their financial institutions to dispute a transaction. To protect coaches, Greyhive will review excessive and potentially fraudulent chargebacks and may prevent students from subscribing to additional coaches during that review. If a student’s chargebacks are found to be fraudulent, Greyhive reserves the right to suspend or remove their account.

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These policies are part of Greyhive’s Terms of Use. For more information, contact Greyhive at guidelines@greyhive.com.

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Benefit Guidelines

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Creations come in many forms, and while we don’t want to restrict people’s creativity, there are limits to what you can offer as a benefit or incentive to your students.

How are these guidelines reinforced?

We know most coaches simply want to create something meaningful to share with their followers and students, but certain benefits are restricted. When trying to decide what counts as a benefit the Greyhive team does an analysis to determine what students are paying for and the value they receive. We also have to make sure people aren’t circumventing our guidelines by sharing prohibited benefits off of Greyhive that are not identified on Greyhive.

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As a result, the Greyhive team looks at a coach’s entire online presence when reviewing their ProAXS tiers.

Illegal creations and benefits

Legality is very difficult to determine because every country and state has different laws. As a result we design our policies to make sense for a global company, not just where you are located. Here are some types of benefits that we do not allow anywhere on Greyhive. In some of these cases, we will also report the account and work with law enforcement to identify the source. Benefits that are not allowed include:

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  • Images of child abuse and sexual depiction of minors.
  • Images of human or animal abuse.
  • Access to betting or gambling products or services.
  • Pornographic material. Pornography is defined as real people engaging in sexual acts such as masturbation or sexual intercourse on camera.
  • Satanism. Satanism is defined as the worship of Satan, typically involving a travesty of Christian symbols and practices, such as placing a cross upside down.

Greyhive reserves the sole right to deny publishing of, or delete any published ProAXS benefit at any time and for any reason.

For information on benefits that infringe on intellectual property rights please see our Copyright and Trademark policy.

Copyright & trademark in merchandise

Your content is yours — Greyhive won’t use it in our advertising or as promotional material without your permission. All content is subject to review and we reserve the right to refuse the processing of any content at any time and for any reason.

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It’s your responsibility as a coach to follow these guidelines. By submitting content to Greyhive, you accept that it complies with both Greyhive’s guidelines and Terms of Use.

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Merchandise explicitly harassing or threatening the well-being of an individual or group of people will not be facilitated. This can include words or imagery that incite others to commit acts of violence or engage in threatening behavior such as stalking.

Other things to note

This list is not exhaustive and might change in the future as technologies evolve and life simply happens. If you have doubts about your projects, please contact the Greyhive  team using this form. We are always happy to help.

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This policy is part of Greyhive’s Terms of Use and Community Guidelines. For more information, contact Greyhive at guidelines@greyhive.com.

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Security Policy

The security of your personal information is important to us. We use reasonable and appropriate physical, technical, and administrative industry safeguards to protect information from unauthorized access, use, loss, misuse or unauthorized alteration.

What we do

Our systems never access your full credit card number, and we encrypt the most sensitive information like tax information using transport layer security (TLS). We also offer advanced security measures, such as CAPTCHA verification in cases when a bot is detected, when a user attempts to login from a suspicious IP address or after rapid succession login attempts. We only serve traffic over HTTPS, which encrypts all data between you and us.

What you should do

As a coach or student, you can help prevent unauthorized access to your account and information by choosing a strong and unique password which is stored in a password manager. If you have any questions about the security of your personal information, you can contact us at security@greyhive.com. If you are a security expert or researcher and you believe that you have discovered a security-related issue with Greyhive, we appreciate your help in disclosing the issue to us responsibly. You can submit bug reports to us at security@greyhive.com. Please include a detailed description of the issue and the steps required to reproduce what you have observed when you submit bug reports.

What you should not do

Please do not engage in any behavior that endangers the security of our website and users. Below are some examples of things you should not do on Greyhive.

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  • Illegal Activities – Don’t break the law or encourage others to break the law.
  • Personal Information – Don’t distribute others’ personal information or otherwise abuse it. Coaches with access to their students’ personal information should not use it for anything unrelated to Greyhive.
  • Spam – Don’t spam others or distribute unsolicited advertising material.
  • Malware – Don’t use Greyhive to host or distribute, malicious or destructive software.
  • Service Degradation – Don’t degrade others’ use of Greyhive or do any kind of brute force or load testing.
  • Data Mining – Don’t crawl, scrape or otherwise index information on Greyhive. If you are doing this to create a useful feature then we may allow it, but you must check with us first.
  • Reverse Engineering – Don’t reverse engineer or access our code in any manner that is not authorized by us. If you are interested in improving Greyhive’s security, email security@greyhive.com to sign up for our bug bounty program.

If you engage in any of these behaviors, or otherwise endanger the security of our website and users we may terminate your account.

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Sanctions Policy

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As a global company based in the United States with operations in other countries, we must comply with economic sanctions and trade restrictions, including those implemented by the Office of Foreign Assets Control ("OFAC") of the U.S. Department of the Treasury. This means that Greyhive cannot take part in transactions that involve designated people, places, or items that originate from those places, as determined by agencies like OFAC.

Location and Account Information

This sanctions policy applies to you regardless of your location.

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You must provide true and accurate information about yourself and your country of residence when you create or update your Greyhive account or page. Providing us with false information may result in the termination of your account.

Our Restrictions

We must comply with the economic sanctions and trade restrictions of all of the countries we operate in. These restrictions generally prohibit transactions involving:

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  • Certain geographic areas, such as Crimea, Cuba, Iran, North Korea, Syria, and the so-called Donetsk People’s Republic (DNR) and Luhansk People’s Republic (LNR), or any individual or entity operating or residing in those places;
  • Individuals or entities identified on sanctions lists such as OFAC’s Specially Designated Nationals (“SDN”) List - click this link here to visit, or Foreign Sanctions Evaders (“FSE”) List - click this link here to visit.

In order to protect our community, we take measures to ensure compliance with these regulations including, but not limited to:

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  • We prohibit access to Greyhive while in certain geographic locations.
  • Coaches are generally not allowed to offer benefits that originate from sanctioned areas.
  • We may request additional information from you, or ask you to take other measures to help us meet compliance obligations.
  • If we have reason to believe you are operating your account from a sanctioned location, such as any of the places listed above, or are otherwise in violation of any economic sanction or trade restriction, we may suspend, terminate or take other action on your account.
  • You are also prohibited from using Greyhive for the benefit of any organization, entity or person identified on a sanctions list.

Other Restrictions

Other countries may have additional trade restrictions and certain items may not be allowed for export or import under international laws. You should consult the laws of any jurisdiction when a transaction involves international parties. For legal advice, please consult a qualified professional.

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Our payment partners, such as Stripe, Visa, and MasterCard may independently monitor financial transactions for sanctions compliance and may block transactions as part of their own compliance programs. Greyhive has no authority or control over the independent decision-making of these providers.

Updates

Economic sanctions and trade restrictions are updated frequently and may result in changes in our ability to work with you or there may be additional restrictions on benefits that can be provided.

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Additional Resources:

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Brand Guidlines

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Thanks for dropping by.

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We want to keep our story straight, so please email us at brand@greyhive.com if you have a commercial use for any of our brand assets.

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We will be very quick to reply and deliver the assets you need for your story.